Mid-Repair Discovery Documentation System
Discovery Lens
C Combination Innovation
Two separate worlds finally connect — and the intersection is a product
One-Liner
When a tech opens up a motorcycle and finds additional damage or problems not visible at intake, the shop needs to document the discovery, get customer authorization for expanded work, and create a paper trail — but most shops do this verbally and lose disputes.
Kill Reason
Customer authorization workflows for mid-repair discoveries are already a standard feature in modern shop management platforms (Tekion, Shop-Ware, Mitchell1), typically via integrated two-way texting and digital approval. Building a standalone product for this single workflow step has no path to a defensible position against platforms that own the broader repair order lifecycle and already have the shop's data.
What do you think?
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